Privacy Policy

At Gold Star Pay, we are committed to protecting the privacy and confidentiality of your personal, financial, and health-related information. This Privacy Policy outlines how we collect, use, disclose, store, and protect the data you share with us through our website and services. By visiting our website or engaging with our services, you agree to the terms outlined in this policy.

If you do not agree with this Privacy Policy, please do not use our services or submit your information.

1. Who We Are

Gold Star Pay is a medical billing and revenue cycle management company serving healthcare providers across the United States. We provide a range of services, including insurance claim management, credentialing, patient billing, and practice support. Our operations often involve sensitive data that requires stringent compliance with healthcare regulations.

2. Information We Collect

We collect several types of information, either directly from users, through third parties, or automatically through our website.

• Personal Identifiable Information (PII)

  This includes, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Employer or practice name
  • National Provider Identifier (NPI) or Tax ID
  • Bank or financial details (if needed for billing transactions)
• Protected Health Information (PHI)

  When managing claims or working with providers, we may have access to PHI such as:

  • Patient names
  • Dates of birth
  • Medical history
  • Insurance policy numbers
  • Diagnosis and treatment codes
  • Billing and payment records

We handle all PHI in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

• Website and Usage Data

  We may collect technical data from your visit:

  • IP address
  • Browser type and version
  • Operating system
  • Referral URL
  • Pages visited and time spent on each page
  • Cookies and tracking pixels (see Section 7)
3. How We Use Your Information

We use the information collected for the following purposes:

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• To provide and manage our medical billing and RCM services
• To create and maintain service agreements
• To process payments, invoices, and transactions
• To communicate with clients about account or service-related matters
• To comply with legal obligations, including HIPAA and industry regulations
• To improve our website functionality and service offerings
• To prevent fraud, abuse, or security threats

We never sell or rent your personal or medical data to third parties for marketing purposes.

4. Sharing and Disclosure of Information

We may share your information under the following circumstances:

• With Your Consent

We may share data with third parties when you give us written authorization or direct us to do so.

• With Business Partners or Subcontractors

We may engage third-party vendors (e.g., claims clearinghouses, IT support) who require access to limited data to perform services on our behalf. All such partners are required to sign Business Associate Agreements (BAAs) and comply with HIPAA regulations.

• Legal and Regulatory Compliance

We may disclose your information to comply with applicable laws, regulations, subpoenas, court orders, or legal processes.

• Business Transfers

If Gold Star Pay is involved in a merger, acquisition, or asset sale, your information may be transferred to a successor company under similar privacy commitments.

5. Data Security

We take the security of your data very seriously. Measures include:

• Encrypted data transmission (SSL)
• Role-based access control
• Firewalls and intrusion detection systems
• Secure data backup and recovery systems
• Staff training and HIPAA certification
• Regular audits and monitoring of data handling processes

While we follow industry best practices, no online transmission or storage system is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law, regulation, or contractual obligation.

• Billing records and business correspondence may be kept for up to 7 years.
• PHI is retained as per HIPAA retention requirements unless otherwise specified.

Upon request, we may delete or anonymize certain data, provided it does not conflict with legal or compliance obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, measure site performance, and deliver relevant content.

• Cookies: Small files stored on your device to remember your preferences or actions.
• Analytics Tools: We use tools like Google Analytics to gather anonymized usage data.
• Opt-Out: You can control or disable cookies via your browser settings. However, disabling cookies may affect site functionality.

We do not use cookies to collect sensitive personal or health data.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: You can request access to the data we hold about you.
• Correction: You may request that we correct inaccurate or outdated information.
• Deletion: In certain cases, you may request the deletion of your data.
• Data Portability: You can request your information in a structured, readable format.
• Restrict Processing: You may limit how we use your data under specific conditions.

All requests should be submitted to support@goldstarpay.com. We may require identity verification before fulfilling any request.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a minor without parental consent, we will delete it promptly.

10. Third-Party Websites

Our website may contain links to third-party websites for reference or convenience. Gold Star Pay is not responsible for the privacy practices, content, or policies of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.

11. International Users

Gold Star Pay operates primarily in the United States and complies with U.S. data protection laws, including HIPAA. If you are accessing our services from outside the U.S., you consent to the transfer, processing, and storage of your information in the United States.

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective upon posting to this page with the updated "Effective Date." We encourage users to check this policy periodically to stay informed of any changes.

If we make material changes, we may notify you via email or through a site-wide announcement.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:

Gold Star Pay – Privacy Office

Email: support@goldstarpayforyou.com
Phone: 1-855-284-6333
Mailing Address: 12824 Colfax Hwy, Grass Valley, CA 95945, USA
Business Hours: Monday – Friday, 10:00 AM – 07:00 PM

14. Conclusion

Gold Star Pay is committed to protecting your privacy with integrity, transparency, and compliance. Whether you're a healthcare provider, a patient, or a site visitor, we handle your data with the highest standard of security and care.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.